Driving license and other documentation
A valid driving license is required on all trips where driving a motor vehicle occurs (Applies only to the driver). On trips where a certificate is required, remember to bring this. (Can be on trips such as diving and eg PAVI diving certificate). If a driving license / certificate is required, but cannot be presented, and the customer therefore cannot participate in the activity / excursion, then the customer has no right to a refund. It is the customer's own responsibility to present valid and correct documentation.
Illness, intoxication
In case of illness, intoxication or other similar reasons, the driver / guide, (in his opinion, the customer is unfit to participate, or is a nuisance to fellow passengers), can refuse persons to participate in the activity / excursion. In these cases, the trip is not refundable.
Participants are responsible for any consequences of accidents, illness and the like. It is the traveler's responsibility to bear the costs of medical care and hospital stays.
In case of illness or accident, refer to the participant's accident or travel insurance.
Duties and responsibilities
Activities Iceland does not operate its own activity- and excursion tours in Iceland but is only a reseller of activity- and excursion tours in Iceland. Therefore, participants are obliged to follow the instructions and rules that apply to each and every operator in Iceland. Activities Iceland is and can not be hold responsible in the event of an accident on trips, with our operators in Iceland. There are therefore no claims in any case for Activities Iceland. In case of an accident, refer to the operator in Iceland.
The participant is liable for damages in accordance with general compensation rules for damages that the participant causes to the belongings of fellow travelers, tour guides, operators, etc.
All tours and adventure trips are undertaken on the responsibility of its participants. Participants must be aware that all outdoor activities carry an inherit risk and are undertaken entirely at their own risk. Activities Iceland does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions.
The participant is adviced to and is self responsible for taking out relevant travel and accident insurance.
Cancellation of activity / excursion
If Activities Iceland and/or the operator of the trip has to cancel an activity / excursion for some reason (for example due to bad weather), the customer can choose to book a new time / date for the activity / excursion or to receive the full amount refunded. In the event of a canceled trip, it is the customer's own responsibility to contact Activities Iceland to have the trip either refunded or rebooked for a new date / or another trip. In this case you will have to send an e-mail with the “TRN” number of the cancelled booking.
Reservation
If a problem arises in relation to activities / excursions, the problem must be solved with the operator in Iceland (name, address and telephone numbers appear on vouchers / coupons). If it is not possible to solve the problem on the spot, the customer must contact Activities Iceland on e-mail.
Activities Iceland reserves the right to make necessary changes in all activities / excursions (route changes, time and possibly date changes). If the changes do not suit the customer, the customer always has the right to change the time again or get the trip refunded.
We reserve for any printing errors/differences in all our marketing material, including our website. Reservations are made for price, currency, tax and duty rate changes. However, we do not change the price after payment when booking an activity / excursion.
Force Majeure Legislation
If the trip is prevented by circumstances beyond our influence (disaster, epidemics, riots, strike or the like), Activities Iceland is not liable for this according to the law, and therefore no compensation is added in these cases.
